Frequently Asked Questions
We’re here to make your Luxma experience seamless. Explore our FAQs to get quick answers about shipping, returns, care, and more.
Do you ship internationally?
Yes, we ship worldwide. Shipping times vary by destination, typically 7–14 business days for international orders.
How do I track my order?
Once your order is dispatched, we will send you an email with a tracking link so you can follow your shipment.
What makes LUXMA bags unique?
Every LUXMA bag is handmade by artisans, designed with customer needs in mind, and crafted using sustainable materials like cactus leather.
Can I return a product if I don’t like it?
Yes, we accept returns within 30 days of delivery as long as the item is unused and in original condition with packaging.
How do I care for my LUXMA bag?
Wipe gently with a soft cloth to remove dust or dirt. Avoid prolonged exposure to direct sunlight, moisture, or harsh chemicals to preserve the material.
Do you offer customizations?
At this time, we do not offer individual customizations, but we regularly launch new designs and limited editions.
What payment methods do you accept?
We accept major credit cards, debit cards, and secure online payment gateways.
How can I contact customer support?
You can reach our support team via email at support@luxmabags.com. We typically respond within 24–48 hours.