At Luxma Bags, we want you to love your purchase. If for any reason you are not completely satisfied, our return and refund policy is designed to make the process simple and transparent.
1. Returns
- Returns are accepted within 30 days of delivery.
- Items must be unused, in original condition, and with all packaging intact.
- To request a return, please contact our support team with your order details before sending the item back.
2. Refunds
- Once we receive and inspect the returned product, we will notify you of approval or rejection.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping costs are non-refundable, unless the return is due to a defective or incorrect product.
3. Exchanges
- Exchanges are available for size, color, or design (subject to stock availability).
- If the requested product is not available, we will process a refund instead.
4. Customer Responsibility
- Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.
- Please ensure that the product is securely packaged to prevent damage during return transit.
5. Contact Us
For return or refund assistance, please contact our support team:
📩 support@luxmabags.com